STORE POLICY

 

Customer Care & Store Policy

What type of information do we collect?

When you visit www.hellojackie.com.au we receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

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How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address.  Your personal information can be used for the specific reasons stated above only. 
 

Why we collect such personal information?​

  1. To provide and operate our services to you

  2. To provide our Users with ongoing customer assistance and technical support

  3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal information which we or our business partners may use to provide and improve our respective service.

  5. To comply with any applicable laws and regulations. 

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How we store, use, share and disclose our site visitors' personal information

Our website is hosted on the Wix.com platform.  Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com's data storage, database and the general Wix.com applications. They store your data on secure services behind a firewall.

 

All direct payment gateways offered by Wix.com and used by our business adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.  PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.  

How do we communication with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot your account, to resolve a dispute, to collect fees or monies owed, to poll you on questionnaires, to send updates about our business, or as otherwise noted to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we ma contact you via email, telephone or text message.  

How we use cookie and other tracking tools?

When you place an order through the our website we will maintain your Order Information for our records unless and until you ask us to delete this information.

If you wish to withdraw your consent

If you don't want us to process your data anymore, please contact us via email with this request. 

 

Privacy Policy 

We reserve the right to modify this privacy policy at any time, so please review it frequently.  Changes and clarifications will take effect immediately upon their posting on our website.  If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.